Website Terms & Conditions

Orders

How can I pay?

We accept most major debit and credit cards.

Is it safe to order online with us?

Yes it is. We use Sagepay and / or Paypal to process your payment and they are the UK’s most recommended payment gateway providers.

I am having technical issues.

If you experience any problems whilst processing your order please contact us

Can I amend my order?

Once your order has been completed it cannot be amended or changed but you may be able to cancel it.

Can I cancel my order?

You have 24 hours to cancel your order via email unless you have chosen next day delivery where the item is dispatched almost immediately, in which case you can ask us about returning the item within the normal time frame stated under ‘How long do I have to return an item?’

Special Orders

What is a Special Order?

If you require an item that is not available in our shop we may be able to order it from our supplier as a ‘special order’. Special Orders are non returnable and non-refundable (unless they are faulty)..

Promotional Codes and Gift Vouchers

Do you do gift vouchers?

Please contact us and we will be able to advise you of our current offerings

Do you sell vouchers in different currencies?

Where gift vouchers are available, they're only available in GBP

How do I use my promotional code or gift voucher?

Enter the code at the checkout and click update. Only one promotional/discount code can be used per purchase. Promotional and discount codes cannot be used in conjunction with any other offer and cannot be used to buy gift vouchers (where sold).

Deliveries

Delivery Costs

Please refer to our website for details of current delivery costs. These are calculated at the Basket.

Do you deliver to work addresses?

We do – but you need to be confident that it will be received for you as the parcel will be delivered to the place and not the person.

Do you deliver to highlands, islands or BFPO addresses

Please contact us for information on delivering to these locations

When we I know my parcel is on its way?

We will send you an email telling you we have dispatched it.

Can I track my parcel?

If your item has been sent using a trackable service we will send you the tracking number with your dispatch email.

What if I am not in when my parcel arrives?

You may need to sign for your parcel when it arrives. If by chance you are not in the courier will try to deliver it again or leave a card stating how to arrange a delivery.

Can I amend my delivery address?

We are unable to change or amend any part of the order once it is complete.

My order has not arrived yet.

If your item has not arrived within the stated period please contact us.

Faulty or Incorrect Items

I have received a faulty/ incorrect item or I have an item missing.

Please contact us and we will try to assist you to rectify any issues you have.

Shop address

Please see the contact page of our website which includes our current address